# Intelli Changelog > New features, improvements and fixes to Intelli, the AI customer engagement platform for WhatsApp, Instagram, Messenger and website chat. Newest updates first. - Web: https://www.intelliconcierge.com/changelog - RSS: https://www.intelliconcierge.com/changelog/feed.xml - Each update is also available as Markdown at https://www.intelliconcierge.com/changelog/.md ## October 2026 ### Update #4: IntelliPortal is now live _Embed omnichannel messaging into your product with one REST API, real-time webhooks, multi-tenant client onboarding, and sandbox testing._ - Published: October 8, 2026 - Author: Sila Kironji - URL: https://www.intelliconcierge.com/changelog/intelliportal-is-now-live ![IntelliPortal is now live](https://cms.intelliconcierge.com/api/media/uep58wgqalyyf5ik.public.blob.vercel-storage.com/intelli-portal-hub-light-landscape-3840x2160-lZDyEPwzW6O1YO96vUCdQ8rMTskf7A.png) We’ve launched **IntelliPortal**, a developer portal that lets teams embed messaging into their products with one single REST API. Instead of stitching together separate messaging providers and channel integrations, IntelliPortal combines WhatsApp, Instagram, and other customer messaging channels into one multichannel API, so developers can ship omnichannel messaging in minutes. It is multi-tenant by default, with real-time webhooks, scoped API keys, sandbox testing, and enterprise-grade compliance built in. ###### What you can build Send template and session messages across channels using one API. Onboard your own WhatsApp Business number, or connect your clients’ WhatsApp Business numbers and Instagram accounts through the built-in signup flow. No manual Meta setup required on your side. Receive inbound messages, delivery updates, and customer events through real-time webhooks that are signed, logged, and easy to debug. Test every flow safely in the sandbox before sending a single live message. ###### Built for multi-tenant messaging Every onboarded client is isolated under their own reference, so the same integration can serve one customer or thousands. API keys are scoped by permission, including messages, clients, templates, and webhooks, giving your team control over access and security from day one. ###### How to get started 1. Create your account at [intelliconcierge.dev](http://intelliconcierge.dev) 2. Create an API key and start in test mode 3. Connect a WhatsApp account, yours or your first client’s 4. Configure your webhook endpoint 5. Send your first message from the sandbox [Read the docs](https://www.intelliconcierge.dev/docs) [Start building](https://www.intelliconcierge.dev/) ### Update #3: Run Intelli from Claude, ChatGPT or any AI assistant _Check chats, launch campaigns and update contacts without opening the dashboard_ - Published: October 1, 2026 - Author: Sila Kironji - URL: https://www.intelliconcierge.com/changelog/connect-your-ai-assistant-to-intelli ![Run Intelli from Claude, ChatGPT or any AI assistant](https://cms.intelliconcierge.com/api/media/uep58wgqalyyf5ik.public.blob.vercel-storage.com/intelli-mcp-connect-landscape-3840x2160-eUrKbmv9ZZ646MNjMoIl22ePsEZtOq.png) ###### Introducing the Intelli MCP Connect Claude, ChatGPT or any AI assistant to Intelli and ask for what you need in plain language. Your assistant works with the same conversations, contacts, templates and assistants you see in the dashboard. Paste this into your AI client and sign in with your Intelli account. No API keys. ``` https://mcp.intelliconcierge.com/mcp ``` ###### What you can ask - "Summarise today's unanswered WhatsApp chats and flag anyone asking about refunds." - "Send the order\_ready template to everyone tagged VIP, tomorrow at 9am Nairobi time." - "Draft a welcome flow with Billing, Sales and talk-to-a-human branches." - "Put the linen shirt on sale at 2,500 KES until stock runs out." **67 tools** across conversations, campaigns, contacts, assistants, flows, widgets and commerce. ###### Nothing reaches a customer until you say so Reading is instant. Anything that sends, creates, edits or deletes waits until you confirm the exact recipient, content and count. The AI signs in as you and can only reach what your Intelli role allows. Channel access tokens are never shown to it. ###### Setup In Claude, go to Settings, Connectors, Add custom connector. ``` claude mcp add intelli --transport http https://mcp.intelliconcierge.com/mcp ``` Setup for every AI assistant, the full tool reference and current limits are at [intelliconcierge.com/mcp](https://www.intelliconcierge.com/mcp). [Try it on Claude](https://youtube.com/shorts/ZJGV4WCKFO0?si=DpugWxKl29h1I0uC) ## September 2026 ### Update #2: Add Instagram/Facebook comments & DM automation _Every comment and DM can now be handled by your assistant_ - Published: September 25, 2026 - Author: Samson Were - URL: https://www.intelliconcierge.com/changelog/add-instagramfacebook-comment-automation-comments-inbox-and ![Add Instagram/Facebook comments & DM automation](https://cms.intelliconcierge.com/api/media/uep58wgqalyyf5ik.public.blob.vercel-storage.com/Comments%20%2B%20DM%20automation-vXjR6tIVqCInbzx9sZE34fnWkzYS2J.png) ##### Comments automation for Instagram and Facebook You can now manage Instagram and Facebook comments directly from Intelli. A new **Comments inbox** brings post comments into one place, where your team can: - View comment threads by post - Reply publicly to comments - Send private follow-up messages - Hide or show comments - Retry failed replies - Open the related DM conversation - Pause AI replies for individual posts when your team wants to take over manually We’ve also added new **Comments automation settings**. You can choose how Intelli should respond to comments: - Off - Public replies only - Public + private replies - Private replies only You can optionally choose a different AI assistant specifically for comments and customise the opening message used for private replies with variables such as `{customer_name}` and `{business_name}`. For Facebook and Instagram connections that do not yet have the required comment permissions, Intelli will now show a prompt to reconnect the account. ##### Connection and reliability improvements We’ve also added supporting improvements for Instagram comment subscriptions, safer comment API validation, connection capability checks, and more reliable ticket updates and notifications [Try it out](https://www.intelliconcierge.com/dashboard/conversations/comments) ### Update #1: Website widget: Tickets Now Visible in Chat _See exactly when your customers file a ticket and their contact details_ - Published: September 25, 2026 - Author: Samson Were - URL: https://www.intelliconcierge.com/changelog/ai-agent-contact-data-collection-now-visible-in-chat-timeline-see-exactly-when-the-agent-saves-contact-details-from-the-conversation ![Website widget: Tickets Now Visible in Chat](https://cms.intelliconcierge.com/api/media/uep58wgqalyyf5ik.public.blob.vercel-storage.com/Screenshot%202026-09-25%20091256-RP1OIWQBOSOWFXAxghmSvOK3diDYpc.png) Your AI Agent could already collect contact data and tickets during a web chat; ask for details, pull information from the conversation, and save them to the contact. Until now, the tickets were not displayed to your business although it was saved behind the scenes and was never shown in the chat timeline. That changes today. Every time your customers file or send a ticket through the website widget ; we automatically display the ticket as a badge in executes the contact collection tool, it appears directly in the chat sidebar and the user info panel inside the website conversations inbox. You can now see exactly when the ticket was submitted; what the ticket is about and who submitted and their country/location making it easier to follow up on what happened and why. [Try it out](https://www.intelliconcierge.com/dashboard/conversations/website)