---
title: "Add Instagram/Facebook comments & DM automation"
update: 2
published: 2026-09-25T08:00:00.000Z
updated: 2026-09-25T07:48:01.440Z
author: "Samson Were"
url: https://www.intelliconcierge.com/changelog/add-instagramfacebook-comment-automation-comments-inbox-and
description: "You can now manage Instagram and Facebook comments directly from Intelli.\n\nA new Comments inbox brings post comments into one place, where your team can:"
---

# Update #2: Add Instagram/Facebook comments & DM automation

_Every comment and DM can now be handled by your assistant_

- Published: September 25, 2026
- Author: Samson Were
- URL: https://www.intelliconcierge.com/changelog/add-instagramfacebook-comment-automation-comments-inbox-and

![Add Instagram/Facebook comments & DM automation](https://cms.intelliconcierge.com/api/media/uep58wgqalyyf5ik.public.blob.vercel-storage.com/Comments%20%2B%20DM%20automation-vXjR6tIVqCInbzx9sZE34fnWkzYS2J.png)

### Comments automation for Instagram and Facebook

You can now manage Instagram and Facebook comments directly from Intelli.

A new **Comments inbox** brings post comments into one place, where your team can:

-   View comment threads by post
    
-   Reply publicly to comments
    
-   Send private follow-up messages
    
-   Hide or show comments
    
-   Retry failed replies
    
-   Open the related DM conversation
    
-   Pause AI replies for individual posts when your team wants to take over manually
    

We’ve also added new **Comments automation settings**. You can choose how Intelli should respond to comments:

-   Off
    
-   Public replies only
    
-   Public + private replies
    
-   Private replies only
    

You can optionally choose a different AI assistant specifically for comments and customise the opening message used for private replies with variables such as `{customer_name}` and `{business_name}`.

For Facebook and Instagram connections that do not yet have the required comment permissions, Intelli will now show a prompt to reconnect the account.

### Connection and reliability improvements

We’ve also added supporting improvements for Instagram comment subscriptions, safer comment API validation, connection capability checks, and more reliable ticket updates and notifications

[Try it out](https://www.intelliconcierge.com/dashboard/conversations/comments)

---

Part of the Intelli changelog: https://www.intelliconcierge.com/changelog (Markdown: https://www.intelliconcierge.com/changelog.md)