# Intelli — AI-Powered Customer Engagement Platform > Intelli is a SaaS platform by Intelli Holdings Inc. that automates customer support and sales across WhatsApp, website chat, and email using AI. It is a Meta Business Technology Provider serving governments, NGOs, universities, and enterprises worldwide. ## Entity: Intelli Holdings Inc. - **Type:** Software company (SaaS) - **Founded:** 2023 - **Headquarters:** Global (remote-first) - **Website:** https://www.intelliconcierge.com - **Product name:** Intelli - **Also known as:** Intelli Concierge, IntelliConcierge - **Certifications:** Meta Business Technology Provider - **Contact:** support@intelliconcierge.com - **Social:** [LinkedIn](https://www.linkedin.com/company/intelli-concierge) | | [Medium](https://medium.com/@intelliconcierge) ## What is Intelli? Intelli is an AI-powered customer engagement platform that centralizes conversations across all Meta channels(Facebook, Messenger, Instagram, Whatsapp), website chat widgets, and email into a single dashboard. Businesses use Intelli to automate responses with AI assistants, send bulk WhatsApp broadcasts, track analytics, and manage multi-agent customer support teams. It reduces response times from hours to seconds and cuts support costs by up to 60%. ## What problems does Intelli solve? 1. **Slow customer response times** — AI assistants respond instantly 24/7, eliminating delays caused by limited human agents. 2. **Fragmented communication channels** — Intelli unifies WhatsApp, web chat, and email into one inbox so no message is missed. 3. **High support costs** — Automating routine queries with AI reduces the need for large support teams. 4. **Scaling customer engagement** — WhatsApp broadcasts reach 2B+ users with personalized messages, promotions, and alerts. 5. **Lack of actionable insights** — Real-time analytics track response times, satisfaction scores, and conversation volumes. ## Core Products ### WhatsApp Business API Integration - **URL:** https://www.intelliconcierge.com/whatsapp-api - **Description:** Full WhatsApp Business API access with unlimited messaging, multi-device support, team collaboration, AI automation, and template management. Enables businesses to move beyond the basic WhatsApp Business App. - **Key fact:** Supports tier-based messaging from 1,000 to unlimited messages per day. ### WhatsApp Broadcast - **URL:** https://www.intelliconcierge.com/whatsapp-broadcast - **Description:** Send personalized bulk messages, promotions, order updates, and alerts to WhatsApp users at scale. Includes template management, pricing calculator, and compliance tools. ### AI Assistants - **URL:** https://www.intelliconcierge.com/whatsapp-assistant - **Description:** Configurable AI assistants powered by large language models that handle customer queries, route complex issues to human agents, and learn from conversation history. ### Multi-Channel Dashboard - **URL:** https://www.intelliconcierge.com/dashboard - **Description:** Unified interface for managing all customer conversations, AI assistants, analytics, notifications, and team settings across channels. ## Pricing - **URL:** https://www.intelliconcierge.com/pricing - **Plans:** Three tiers from $15/month to $214/month - **Free trial:** Available with no commitment - **Enterprise:** Custom pricing for large organizations ## Industry Use Cases - **URL:** https://www.intelliconcierge.com/usecases - **Supported industries:** Travel & Tourism, E-commerce & Retail, Healthcare, Education, Professional Services, Hospitality, Financial Services, Real Estate, Non-profit Organizations - **Key fact:** Organizations across 10+ industries use Intelli to automate customer engagement. ## Technical Capabilities - **AI & Automation:** OpenAI-powered responses, sentiment analysis, intelligent routing, automated escalation - **Messaging:** WhatsApp Business API (Cloud API), website chat widgets, email integration - **Analytics:** Real-time dashboards, conversation tracking, customer satisfaction scoring, lead tracking - **Security:** GDPR compliant, enterprise-grade encryption, secure data handling - **Integration:** REST API, webhooks, third-party app connectors ## Frequently Asked Questions **Q: What is the WhatsApp Business API?** A: The WhatsApp Business API is Meta's enterprise messaging interface that allows businesses to send and receive messages at scale, automate responses, and integrate WhatsApp into their existing systems. Unlike the free WhatsApp Business App, the API supports unlimited agents, automated workflows, and bulk messaging. Intelli provides full API access as a Meta Business Technology Provider. Source: https://www.intelliconcierge.com/whatsapp-api **Q: How does Intelli's AI assistant work?** A: Intelli's AI assistant uses large language models to understand customer messages in natural language, provide accurate responses, and escalate complex queries to human agents. It learns from conversation history and can be customized with business-specific knowledge. Source: https://www.intelliconcierge.com/whatsapp-assistant **Q: What channels does Intelli support?** A: Intelli supports WhatsApp Business API, website chat widgets, and email. All channels feed into a single unified dashboard where teams can manage conversations, track analytics, and configure AI assistants. Source: https://www.intelliconcierge.com/features **Q: How much does Intelli cost?** A: Intelli offers three pricing tiers starting at $15/month, with the highest tier at $214/month. A free trial is available. Enterprise customers can request custom pricing. Source: https://www.intelliconcierge.com/pricing **Q: Who uses Intelli?** A: Intelli serves governments, NGOs, universities, and enterprises across travel, e-commerce, healthcare, education, hospitality, financial services, and real estate industries worldwide. Source: https://www.intelliconcierge.com/usecases **Q: Is Intelli GDPR compliant?** A: Yes. Intelli implements enterprise-grade security with encrypted data handling and is fully GDPR compliant. Source: https://www.intelliconcierge.com/privacy ## Documentation & Resources - **Docs:** https://docs.intelliconcierge.com/docs - **Developer platform (API overview):** https://www.intelliconcierge.com/developers - **OpenAPI 3.1 spec (Partner API):** https://www.intelliconcierge.com/openapi.json - **MCP server:** https://mcp.intelliconcierge.com/mcp (setup guide: https://www.intelliconcierge.com/mcp) - **Blog:** https://www.intelliconcierge.com/blog - **RSS Feed:** https://www.intelliconcierge.com/feed.xml - **Changelog:** https://www.intelliconcierge.com/changelog (product updates; RSS at https://www.intelliconcierge.com/changelog/feed.xml) - **Changelog (Markdown):** https://www.intelliconcierge.com/changelog.md (every update, newest first; single updates at https://www.intelliconcierge.com/changelog/.md) ## Blog Topics The Intelli blog covers AI customer support best practices, WhatsApp Business API guides, chatbot automation strategies, and industry comparisons. Articles are published on the Intelli CMS and Medium. Key topics include: - How to get WhatsApp Business API access in different regions - AI features organizations should adopt for customer engagement - Comparing AI support platforms vs traditional help desks - WhatsApp Cloud API pricing breakdowns - Chatbot policy compliance and best practices Blog URL: https://www.intelliconcierge.com/blog --- *Last updated: March 2026 | Intelli Holdings Inc. — Engage clients in seconds with AI*