Features
Intelli Platform Features
Intelli provides AI-powered customer engagement tools including chatbots, WhatsApp automation, live chat, broadcast messaging, analytics, and a no-code flow builder — all in one platform designed for governments, NGOs, universities, and enterprises.
How Do Intelli's AI assistants Work?
Intelli's AI assistants are trained on your organization's documents, FAQs, and knowledge base. They understand natural language, answer customer questions accurately, and handle complex multi-turn conversations without human intervention. When a query requires human attention, the AI seamlessly escalates to a live agent.
Unlike rule-based chatbots that follow rigid scripts, Intelli's AI assistants use large language models to understand context and intent. This means they can handle unexpected questions, provide nuanced answers, and learn from new documents you upload.
Read: 7 Essential AI Features Every Organization Should Adopt →What Can You Do with Intelli's WhatsApp Integration?
Intelli provides complete WhatsApp Business API integration. Send and receive messages, automate responses with AI, manage message templates, run broadcast campaigns to thousands of contacts, and track delivery and engagement analytics — all from one dashboard.
WhatsApp has over 2 billion users globally. Intelli helps organizations meet customers where they already are. The integration includes template management for Meta-approved messages, campaign analytics with read receipts, and automated follow-up sequences.
See WhatsApp use cases by industry →How Does Intelli's No-Code Flow Builder Work?
Intelli's visual flow builder lets you create automated conversation paths without writing code. Drag and drop nodes to build customer journeys — qualify leads, collect information, route conversations, and trigger actions based on customer responses.
The flow builder supports start triggers, text messages, interactive questions with buttons, conditional branching, media attachments, user input collection, and action nodes for AI handoff or conversation ending. Flows work across WhatsApp and website chat.
Read: How to Overcome Customer Service Delays →Can Intelli Send Bulk WhatsApp Messages?
Yes. Intelli's broadcast feature lets you send bulk WhatsApp messages to segmented contact lists using Meta-approved templates. Track delivery rates, read receipts, and engagement metrics for every campaign. Ideal for announcements, promotions, and program updates.
Broadcasts support dynamic personalization with contact variables, scheduling for optimal send times, and audience segmentation with tags. Organizations use broadcasts for marketing campaigns, service alerts, event reminders, and program recruitment.
See broadcast pricing and plans →Does Intelli Support Live Chat with Human Agents?
Yes. Intelli includes a unified team inbox where human agents can take over conversations from the AI assistant. Agents see the full conversation history, customer context, and AI suggestions. The inbox supports multiple agents, assignments, and internal notes.
The team inbox works across all channels — WhatsApp, website chat, and email. Agents can handle multiple conversations simultaneously, use canned responses for common replies, and escalate to specialists when needed.
Compare: AI Support vs Traditional Help Desks →What Analytics Does Intelli Provide?
Intelli provides real-time dashboards showing message volume, response times, resolution rates, customer satisfaction, agent performance, and campaign metrics. Export data for reporting or integrate with your existing BI tools via API.
Analytics cover both AI and human agent performance. Track how many conversations the AI resolves without human help, identify peak contact hours, measure campaign ROI, and monitor quality scores across your team.
Explore all analytics features →Does Intelli Support Multiple Languages?
Yes. Intelli's AI assistants can communicate in multiple languages automatically. The platform detects the customer's language and responds accordingly. WhatsApp templates support language variants, and the dashboard interface is available in English.
Multi-language support is critical for governments, NGOs, and enterprises serving diverse populations. Intelli handles language detection, translation, and response generation without requiring separate AI models for each language.
See multi-language use cases →How Does Intelli Protect Customer Data?
Intelli uses industry-standard encryption for data in transit and at rest. The platform is GDPR compliant, supports role-based access control, and provides audit logs for compliance. Enterprise plans include dedicated infrastructure and custom security configurations.
Security features include TLS 1.3 encryption, secure API authentication, organization-level data isolation for multi-tenant deployments, and automated data retention policies. Intelli does not use customer conversation data to train its base models.
See enterprise security plans →