Platform features
AI assistance, supported messaging channels, broadcast campaigns, routing, analytics, and human handoff work together so teams can manage customer engagement without switching between disconnected tools.
4 channels
WhatsApp, website chat, Instagram, and Messenger.
1 inbox
Shared visibility for AI and human conversations.
AI + team
Automation where it helps, human handoff where it matters.
AI assistant
Intelli assistants answer customer questions from your business knowledge, qualify intent, collect useful context, and escalate when a human should take over.
The assistant can support WhatsApp, website chat, Instagram, and Messenger workflows. It is useful for repeat questions, program information, product support, routing, and after-hours coverage.
Explore WhatsApp AssistantShared inbox
The shared inbox gives agents one place to manage customer conversations across supported channels, with context, assignments, handoff, and team visibility.
Teams can avoid duplicate replies, keep conversation history intact, and make sure the right person owns each customer interaction.
See Instagram in the inboxBroadcast campaigns
Yes. Intelli lets teams send approved WhatsApp broadcasts to segmented audiences and track delivery, opens, replies, and campaign performance.
Broadcasts are useful for reactivation, reminders, product announcements, program updates, and customer lifecycle messaging.
Explore Broadcast CampaignsFlow builder
Flows guide customers through repeatable steps such as qualification, order tracking, appointment requests, lesson reminders, and support triage.
Use flows when a conversation needs a predictable path, structured data, or a clean handoff between AI and the team.
See common use casesAnalytics and reporting
Teams can monitor conversation volume, campaign engagement, response patterns, channel activity, and operational performance across AI and human support.
Reporting helps managers understand where customers are coming from, which campaigns drive replies, and where response workflows need improvement.
Read customer proofCommerce and checkout
Intelli supports commerce workflows that help customers browse catalogues, ask product questions, place orders, and continue the buying journey in chat.
Commerce workflows are useful for teams that want chat to move beyond support and become a guided buying experience.
Explore CommerceChannels
Start with one channel, one assistant, and one workflow. Add broadcasts, flows, analytics, and more channels as your team grows.
