Facebook Messenger automation
Connect your Facebook Page to Intelli so Messenger inquiries, customer questions, and follow-ups can be answered by AI, assigned to teammates, and tracked from the same shared inbox as your other channels.
1 inbox
Keep Messenger conversations beside WhatsApp, Instagram, and website chat.
AI routing
Answer routine Page messages automatically and send complex cases to a teammate.
Page setup
Connect through the Meta account flow using a Facebook Page your team manages.
Overview
Customers still use Facebook Pages to ask questions, check availability, request help, and follow up after campaigns. Intelli turns those Page messages into an organized workflow with first-line AI replies, team assignment, conversation history, and reporting.
What Intelli provides
Bring Page messages into the same Intelli inbox where your team already manages WhatsApp, Instagram, and website conversations.
Use your trained assistant to answer common questions, collect context, and keep conversations moving when agents are busy.
Escalate booking, payment, complaint, or high-intent conversations to the right teammate with history intact.
Assign conversations, avoid duplicate replies, and give managers a clearer view of who is handling each customer.
Measure response patterns, message volume, and handoff performance so Messenger is no longer a blind spot.
Setup flow
Authorize the Page through the Meta connection flow and give Intelli permission to receive and respond to Messenger conversations.
Choose which Intelli assistant should handle first replies and define the tone, knowledge, and escalation rules.
Route sales, support, bookings, complaints, or program inquiries to the teammates best equipped to resolve them.
Reply from the shared inbox, review context, assign ownership, and monitor performance across the team.
Outcomes
Connect the channel, assign an AI assistant, and manage replies from the same inbox your team already uses.
