Intelli

Instagram DM automation

Turn Instagram DMs into routed customer conversations

Connect your Instagram Professional account to Intelli so customer DMs, product questions, and lead inquiries move into a shared inbox with AI assistance, human handoff, and performance visibility.

Connect InstagramOpen channel setup

1 inbox

Handle Instagram alongside WhatsApp, Messenger, and website chat.

AI + agents

Let the assistant answer routine DMs and escalate when a teammate should step in.

Meta setup

Connect through the Meta account flow using a supported Instagram Professional account.

Overview

Instagram belongs in the same workflow as support and sales

Many customers discover products, services, and programs on Instagram, then ask buying or support questions through DMs. Intelli keeps those messages out of personal inboxes and puts them into a team workspace where AI can help, agents can reply, and managers can see what is happening.

What Intelli provides

The channel works inside the same Intelli operating layer

Shared Instagram inbox

Bring Instagram DM conversations into the same team inbox used for WhatsApp and website chat so every conversation has ownership and context.

AI assistant for frequent questions

Answer common questions about pricing, availability, programs, delivery, bookings, and next steps using your Intelli assistant.

Human handoff and assignments

Route sensitive, high-intent, or complex conversations to the right teammate without losing the previous DM history.

Customer context

Keep contact details, conversation history, and channel source visible so agents can respond without asking customers to repeat themselves.

Conversation analytics

Track message volume, response patterns, and team performance so Instagram becomes measurable rather than a hidden support channel.

Setup flow

Connect the channel, assign the assistant, then route conversations

  1. 01

    Connect the Instagram Professional account

    Use the Meta connection flow from Intelli to authorize the account your team wants to manage.

  2. 02

    Choose the assistant and routing rules

    Assign an Intelli assistant for first replies, then define which conversations should stay automated and which should reach a human.

  3. 03

    Train the assistant on your content

    Use FAQs, product details, service policies, and program information so replies match what your team would actually say.

  4. 04

    Reply, assign, and measure

    Agents work from the shared inbox while managers track response speed, handoff quality, and conversation outcomes.

Outcomes

What improves once the channel is connected

  • Faster first responses to Instagram inquiries.
  • Less context switching between social accounts and support tools.
  • Cleaner handoffs from AI to the right teammate.
  • Better visibility into Instagram as a revenue and support channel.

Add Instagram to your Intelli workspace.

Connect the channel, assign an AI assistant, and manage replies from the same inbox your team already uses.

Book a demoConnect Instagram