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📣 Campaigns

A campaign is how you send a message to many people at once. Find it at Dashboard → Campaigns.

Before you start, check you have:

Step by step: send your first campaign

1. Click Create Campaign

From the Campaigns page, top right.

2. Name it and pick a channel

Use a name you'll recognize later (e.g. "BF Sale — VIPs"). The channel is usually WhatsApp.

3. Pick a template

Only APPROVEDtemplates appear. You'll see a preview on the right.

4. Choose who receives it

Three options — combine them if you like:

  • Contacts — pick specific people from your list.
  • Tags — everyone with a tag like vip.
  • CSV upload— paste in a list that isn't saved as contacts yet.

5. Fill in template variables

For each {{1}} in your template, tell Intelli what to put there:

  • Contact field — e.g. fullname.
  • Custom field — e.g. custom:order_id.
  • Static text — the same value for every recipient.

6. Schedule

Send now, or pick a date and time. Times are interpreted in your timezone — we'll show you exactly when it will go out.

7. Review and launch

The final step shows a summary: how many recipients, the message preview, and the send time. Click Launch.

What happens after you launch

A campaign goes through these states — you can see them on the campaign card:

  • Scheduled — set to go later. You can still cancel.
  • Running — actively sending.
  • Completed — all messages have been pushed to WhatsApp.
  • Paused — you stopped it mid-send.
  • Failed — something went wrong before the send could finish.

Reading the results

Click any campaign to see the details modal. Per message you get:

  • Sent — Intelli handed it to WhatsApp.
  • Delivered— it reached the recipient's phone.
  • Read — the recipient opened it (only counted if they have read receipts on).
  • Failed — usually a bad number, blocked sender, or template mismatch.

Drafts and retries

  • Drafts save as you go. Close the form, come back later, click Continue on the draft row.
  • Retry failures — if a campaign has failed messages (e.g. rate limits hit), use the retry option on the campaign menu to resend just those.

Quick send

Need to fire off a single template to one number without setting up a full campaign? Use Messaging → Quick Send. Pick a template, a number, fill in variables, send.

Tips for a successful campaign

  • Start small. Send to 5–10 contacts first. Make sure the variables look right.
  • Check your template approval.A "pending" template can't be used.
  • Respect opt-out. If someone replies STOP, tag them and exclude that tag from future campaigns.
  • Watch the quality rating. If too many people block you or report messages, WhatsApp will lower your messaging limit.