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🔌 Channels

A channel is any place your customers can reach you. Intelli pulls them all into one inbox. Manage them at Dashboard → Channels.

Supported channels

WhatsApp Business

The flagship. Send templates, run campaigns, build chatbots. See Connect to WhatsApp.

Instagram DMs

Reply to Instagram DMs from your inbox. Requires an Instagram Business or Creator account.

Facebook Messenger

Same inbox, replies to your Page's Messenger.

Website Widget

A chat bubble on your site. Customize colour, name, greeting. See Add a Website Widget.

Email

Connect a mailbox so emails to support@yourdomain land in the same inbox.

Connecting a channel — the general shape

  1. Go to Channels and click the channel you want.
  2. Sign in to the underlying account (Meta, Google, etc.) and grant the permissions Intelli asks for.
  3. Pick which assistant or chatbot should handle messages on this channel.
  4. Send a test message from your phone or another account. Watch it show up in Conversations.

WhatsApp specifics

WhatsApp Business is the most powerful channel and has the most rules:

  • You need a WhatsApp Business Account (WABA) and a phone number tied to it. We'll walk you through it in Connect to WhatsApp.
  • You can connect multiple numbersper organization — each shows up as a separate "App Service" you can pick when sending.
  • Outbound messages outside a 24-hour conversation window need an approved template.
  • Quality rating & messaging tiers are set by Meta — keep spam complaints low to keep your daily limit high.

Instagram & Messenger

  1. Go to Channels → Instagram (or Messenger).
  2. Click Connect with Facebook. Sign in and select the Page / Instagram account.
  3. Approve the messaging permission. The channel turns active.
Instagram limits outbound messages outside a 7-day reply window. Make sure your bot replies quickly.

Website widget

The widget is a JavaScript snippet you paste onto your site.

  1. Go to Channels → Website Widget (or Dashboard → Widgets).
  2. Click Create Widget. Pick a color, name, and welcome message.
  3. Copy the snippet. Paste it before </body> on every page you want the chat to appear.
  4. Refresh your site — the bubble should appear in the bottom right.

Email

  1. Go to Channels → Email.
  2. Choose a provider (Gmail, Outlook, custom SMTP) and authorize.
  3. Set the reply-to address customers see.
  4. Test by emailing yourself — the message should appear in Conversations.

What's next