💬 Accessing Conversations in Intelli

Learn how to access and manage your customer conversations across different channels.

Accessing the Conversations Page

There are two ways to access your conversations:

  • Click the "💬 View Conversations" card on the dashboard home
  • Click "Conversations" in the app sidebar

Channel-Specific Conversations

On the Conversations page, you'll see cards for each channel:

WhatsApp Interface

  • Similar to WhatsApp Desktop layout
  • Conversation list with search bar on the left
  • Click any conversation to view the chat history
  • Use the takeover button to respond manually
  • Handover control back to AI when finished

Website Widget Interface

  • Select an organization from the dropdown
  • Choose a website widget
  • Search visitors using the search bar
  • Select a visitor to start chatting

Managing Conversations

For both channels, you can:

  • View message history with customers
  • Take manual control of conversations
  • Hand control back to the AI assistant
  • Search through conversations

Note: Each channel displays the number of unread messages directly on their respective icons.