π¬ Accessing Conversations in Intelli
Learn how to access and manage your customer conversations across different channels.
Accessing the Conversations Page
There are two ways to access your conversations:
- Click the "π¬ View Conversations" card on the dashboard home
- Click "Conversations" in the app sidebar
Channel-Specific Conversations
On the Conversations page, you'll see cards for each channel:
WhatsApp Interface
- Similar to WhatsApp Desktop layout
- Conversation list with search bar on the left
- Click any conversation to view the chat history
- Use the takeover button to respond manually
- Handover control back to AI when finished
Website Widget Interface
- Select an organization from the dropdown
- Choose a website widget
- Search visitors using the search bar
- Select a visitor to start chatting
Managing Conversations
For both channels, you can:
- View message history with customers
- Take manual control of conversations
- Hand control back to the AI assistant
- Search through conversations
Note: Each channel displays the number of unread messages directly on their respective icons.